Payoff balance report at Mercantile: how to get it
The payoff balance report at Mercantile arrives immediately on the website or app, and according to the bank it is free of charge. In the menu it is called "Full mashkanta details including payoff balance" (פירוט המשכנתא המלא כולל יתרה לסילוק). A mashkanta without a current account at the bank: only through the call center, *3477.
| What the report is called | Named "Full mashkanta details including payoff balance" (פירוט המשכנתא המלא כולל יתרה לסילוק); on the bank's website also "Payoff balance confirmation report" (דוח אישור יתרות לסילוק המשכנתא) |
|---|---|
| How to get it | Immediately, on the website or app |
| How much it costs | According to the bank's website: free of charge |
| Phone | *3477 or 03-9439343 (the general phone call center) |
| Without a current account at the bank | Only through the call center |
How to get the payoff balance report at Mercantile, step by step
- Website/app
- Menu
- Mashkantaot (משכנתאות)
- Full mashkanta details including payoff balance (printout) (פירוט המשכנתא המלא כולל יתרה לסילוק, תדפיס)
- Sign in to the Mercantile website or app and open the menu.
- Choose "Mashkantaot" (משכנתאות).
- Choose "Full mashkanta details including payoff balance" (פירוט המשכנתא המלא כולל יתרה לסילוק).
- Save the printout as a file.
The menu path is from our guide dated 26/07/2026, and banks change their menus from time to time. Can't find the item? The bank's call centre can send you the document.
The phone at Mercantile
*3477 is Mercantile's general phone call center. Say during the call that it concerns an existing mashkanta, and ask for the balance statement (דוח יתרות).
Moving a mashkanta from another bank to Mercantile: which documents
According to Mercantile's document list, for refinancing loans from another bank it asks for an updated balance statement for payoff (דוח יתרות עדכני לסילוק) from the current bank, and a report of payments made on the mashkanta in the last two years. The bank notes that additional documents may also be required.
What to check in the Mercantile payoff balance report
Go through it maslul by maslul, and ask three questions: what the interest rate is and of what type, when it can change, and how much it would cost to exit it today. The total monthly payment hides the answers, because one maslul can be much more expensive while all the others are fine.
Check this mashkanta
Have the file? Upload it and see what each maslul costs, what leaving it would cost, and what to ask the bank for. No sign-up, and the file is deleted as soon as it is read.
Before uploading, check that the file lists all the maslulim of the mashkanta and that it is recent. An old report shows the balances and fees of that day, not of today.
Prefer to talk to a person? An independent mashkanta consultant who works with mixo will call you back. The first call is non-binding, and you do not need to upload documents.
Frequently asked questions about the Mercantile payoff balance report
What is the document called at Mercantile?
In the menu: "Full mashkanta details including payoff balance" (פירוט המשכנתא המלא כולל יתרה לסילוק). On the bank's website: "Mashkanta payoff balance confirmation report" (דוח אישור יתרות לסילוק המשכנתא).
How long do you wait for the document at Mercantile?
You get it right away on the site or app.
I have a mashkanta at Mercantile without a current account. What do I do?
In this case you request the document through the call center, *3477.
Do you pay for the document at Mercantile?
According to the bank's website, you can view the balance statement on the website at no cost at all.
Before any step, check with your bank. The payoff balance, the early repayment fee (עמלת פירעון מוקדם) and the rate on a new offer are set by the bank, and its figure is the one that counts.
Payoff balance report at other banks
What the statement contains and how to read it
Sources and dates
Proper Conduct of Banking Business Directive 451 "Housing loan procedures" (נהלים למתן הלוואות לדיור), version 22 (07/2023): section 15A. The bank's details were checked on its website on 07/11/2026.
The documents themselves, on the Bank of Israel website (in Hebrew):
What is called on the bank's website: