Payoff balance report at every bank: how to get it

The payoff balance report is a document from the bank that shows, for each mashkanta maslul, how much is left to repay, the interest rate and how much it would cost to exit the maslul today. You get it on the website or app of the bank that holds the mashkanta, and at most banks it arrives immediately. The table shows what it is called at each bank, how to get it and which number to call.

Payoff balance report at each bank (דוח יתרה לסילוק)

Clicking a bank's name opens the full route through the menu, step by step, with a diagram.

The menu path is from our guide dated 26/07/2026, and banks change their menus from time to time. Can't find the item? The bank's call centre can send you the document.

What the payoff balance report is (דוח יתרה לסילוק)

"Payoff" means how much you need to pay to close the debt. That is the difference between this report and the balance you usually see on the bank's website. The regular balance says how much is left of the loan, while the payoff balance report adds what comes with closing today, mainly the prepayment fee.

A mashkanta is built from maslulim, and each maslul has its own interest rate, linkage and dates. That is why the report breaks it down maslul by maslul, not as a single sum. Without this breakdown you cannot tell which part of the mashkanta is expensive and which part is expensive to close.

The same document has several names, and they change from bank to bank: payoff balance report, balance statement (דוח יתרות), payoff balance confirmation (אישור יתרות לסילוק), balance summary (ריכוז יתרות), mashkanta details (פירוט משכנתא), mashkanta details report (דו"ח פרטי משכנתאות) and mashkanta account status (מצב חשבון משכנתא). The Bank of Israel sets what must be in it, so the content is similar even when the name differs.

The report is useful even with no plan to refinance. It shows whether the debt is falling as you expected or growing with the index, when the rate of each maslul can change, and on what date the next chance opens to leave a maslul without the fee on the interest difference. If you pull it from time to time, you see these things in advance, and not only once something has already changed in the monthly payment.

How to get a payoff balance report (דוח יתרה לסילוק)

The general route in a diagram. The exact names at each bank are on its page.

1. Bank website or app
2. "Loans and mashkantaot" (הלוואות ומשכנתאות)
3. The document under its bank name
4. Download the file

1. Sign in to the website or app of the bank that holds the mashkanta. If your current account is at a different bank, go to the mashkanta area of that bank.
2. In the menu, choose the loans and mashkantaot area.
3. Look for the document under its name at that bank. The name appears in the table above.
4. Download the file, usually a PDF. At some banks it arrives later in the mailbox on the website or by email.
5. Save the file as it is. A check needs the file itself, not a screenshot.

How much a payoff balance report costs, and what the bank must provide

The Bank of Israel requires banks to show this information on the website or app and keep it updated. Those who do not get the information there can request it in writing, and the bank provides it free of charge up to twice per calendar year. That is set by Directive 451.

There is another route, for those who have already told the bank they intend to repay the mashkanta early. In this case the bank provides in writing a breakdown of the balance by its components and a letter of intent (מכתב כוונות), in which it commits to remove the lien (the registration of the mashkanta on the apartment) after full repayment, and they are provided free of charge twice per calendar year. The bank must give the letter of intent within three business days, and you can ask to receive the documents online as well.

Three banks state explicitly on their websites that the report is free: Hapoalim, Discount and Mercantile. Are you being asked to pay? First check whether the same report is available free on the website or app.

What is in a payoff balance report (דוח יתרה לסילוק)

According to Directive 451, for each mashkanta maslul the bank shows at least:

• What the loan is: Its purpose, the original amount, the type (for example entitlement or supplementary), when it was granted, and when the first and last payments are.
• How much is left: The payoff balance, split into principal, linkage and interest.
• How it is repaid: The repayment method, for example Spitzer (שפיצר), equal principal (קרן שווה) or balloon.
• What the debt is linked to: The linkage basis, and what the index or exchange rate was when the loan was granted.
• The rate: Fixed or variable, and what it is today. For a variable rate: the anchor (the figure it is set by, for example prime (פריים)), how often it changes, and when the next change is.
• How much it costs to exit: The prepayment fees, as of the day of the request.
• Two numbers for comparison: "Total projected interest" (הריבית הכוללת החזויה) and "interest rate for comparison" (שיעור הריבית לצרכי השוואה). Besides each maslul separately, the bank shows them for the whole loan as well.

How to read a payoff balance report (דוח יתרה לסילוק)

Do not start with the monthly payment. It sums everything into one number and hides an expensive maslul inside a mashkanta that looks fine. Go through it maslul by maslul:

1. How much is left? The payoff balance, including linkage. In a madad-linked maslul the balance can even be higher than the amount you took.
2. What is the interest rate and of what type? The rate of a madad-linked maslul is not compared directly with the rate of an unlinked maslul: in the linked maslul the debt itself grows with the index.
3. When can it change? For a variable rate, look for the nearest change date. On that day, an exit point (תחנת יציאה), the fee on the interest rate difference (capitalization fee, עמלת היוון) is not charged.
4. When does it end? The expected date of the last payment. When comparing with a new offer, check that the term is similar too: a longer term lowers the monthly payment, but usually increases the total interest.
5. How much will it cost to exit? The fee in the report is calculated as if you exit today, without advance notice. So it is not always the amount you will actually pay.

Part of the fee can be reduced. Written notice to the bank 11 to 45 days before the repayment saves the no-notice fee. In a madad-linked maslul, repaying from the 16 of the month onward saves the average index fee. And on an exit point day the capitalization fee (עמלת היוון) is not charged.

Every field in the report, and what to compare it with

The number in the report that helps decide on refinancing

The Bank of Israel gave this a rule in clear language. If the "interest rate for comparison" (שיעור הריבית לצרכי השוואה) in the report is higher than the "total projected interest" (שיעור הריבית הכוללת החזויה) in the ishur ekroni (approval in principle) of the new loan, "there is economic justification for carrying out the refinancing" (קיימת כדאיות כלכלית לביצוע המחזור).

The calculation of the number in the report includes the prepayment fee, so it answers the right question: is it worth switching, even after what it costs to exit. To compare you need two documents: the report from the current bank, and a new ishur ekroni.

These numbers are based on forecasts and on assumptions inside the Bank of Israel formula. They are a comparison tool, not a promise of savings. The decision itself also depends on the monthly payment, the term and the risk in the maslulim you choose.

How long a payoff balance report is valid (דוח יתרה לסילוק)

Directive 451 does not set a validity period for the report. The report shows a single day: the fees in it are correct as of the day of the request, and at Discount and Mercantile the data is updated to the last business day.

After that the numbers move. The index and the average interest rate are updated every month, prime changes when the Bank of Israel decides, and each month another payment is made. So for every check download a new report, and even before an actual payoff ask the bank for the amount updated to the payoff date.

Payoff balance report, annual report and amortization schedule: what is the difference

You cannot get the report: what to do

• No access to the personal area. Call the bank's call center (in the table) and ask for a payoff balance report. Those who do not use the website and app can get the information in writing.
• The mashkanta is at a bank where you have no current account. Each bank has a different route: at Leumi you get a username through the call center, at Mizrahi-Tefahot you sign in with a one-time code, and at Hapoalim, Discount and Mercantile you contact the call center.
• The item does not appear in the menu. Banks change menus from time to time. Search by the name in the table, and if you do not find it, ask the call center.
• The file you received is an annual report. Ask for a payoff balance report by its name, as of today.

Before you use a payoff balance report (דוח יתרה לסילוק): a short check of the file

• The date. Check that the report is from the last few days and not from last year. An old report describes numbers that have already changed.
• All the maslulim. Count the maslulim in the report against what you remember or see on the bank's website. A file with only some of the maslulim gives a partial picture.
• The fee. Look for the prepayment fee. No fee in any maslul? It may be an annual report, not a payoff balance report. In an entitlement loan, for example, there is no such fee, and then the document is still fine.
• The file itself. Save the PDF as received from the bank. A screenshot shows only part of the page, and numbers are easily cut off in it.

Payoff balance report in refinancing (דוח יתרה לסילוק): in what order to do what

1. Download a new report. For each maslul you see the balance, the interest rate and the exit fee, as of today.
2. Request an ishur ekroni. From your bank and from one or two other banks. The bank must answer in writing within five business days, and in exceptional cases within seven.
3. Compare. The "interest rate for comparison" (שיעור הריבית לצרכי השוואה) in the report against the "total projected interest" (הריבית הכוללת החזויה) in the approval, and also check the monthly payment and the term.
4. Notify the current bank. You can do it online and by phone as well. Refinancing at a different bank? The new bank offers to notify on your behalf.
5. Receive the documents. The balance breakdown and a letter of intent (מכתב כוונות), and in refinancing at another bank also consent to registering a second-rank lien.
6. After the repayment. The bank gives a payoff confirmation within five business days, and must cancel the lien within the period set by law. At Mizrahi-Tefahot, according to the bank's website, within 30 days from the repayment date.

You have a payoff balance report (דוח יתרה לסילוק): what to do with it

You can upload it for a check on the website. The website reads the maslulim from it and shows how much each maslul costs, how much it would cost to exit it and what you can ask the bank for. No registration, and the file is deleted immediately after reading.

Refinancing at a different bank? According to Directive 451, the new bank offers to notify the old bank on your behalf, and the old bank passes the letter of intent (מכתב כוונות) and the other documents directly to the new bank, with a copy to you.

Before uploading, check that the file lists all the maslulim of the mashkanta and that it is recent. An old report shows the balances and fees of that day, not of today.

Prefer to talk to a person? An independent mashkanta consultant who works with mixo will call you back. The first call is non-binding, and you do not need to upload documents.

Frequently asked questions about the payoff balance report (דוח יתרה לסילוק)

What is the difference between a payoff balance report and a balance statement?
There is no difference: these are two names for the same document. At each bank the name is a bit different, and the content is similar because the Bank of Israel sets what must be in it.

Does a payoff balance report cost money?
The bank must show the information on the website or app. Those who do not get it there can request it in writing, and up to twice per calendar year it is free of charge.

How long does it take to get a payoff balance report?
At most banks it arrives immediately on the website or app. At Leumi it arrives the next day in the mailbox in the personal area, and at Bank Jerusalem it is sent by email.

Can you get a payoff balance report without a current account at the bank?
Yes, but the route depends on the bank: at Mizrahi-Tefahot with a one-time code to your mobile, at Leumi with a username and password from the call center, and at Hapoalim, Discount and Mercantile through the call center.

How long is the report valid?
Directive 451 does not set a validity period for the report. The report shows a single day, so for every check download a new report, and before an actual payoff ask for an updated amount.

Is the fee in the report what I will actually pay?
Not necessarily. It is calculated for the report date, without advance notice and without choosing a date. Advance notice and choosing a day can lower it.

Can the annual report be used instead?
Not for a refinancing check: at Hapoalim and Mizrahi-Tefahot, for example, the annual report does not include a prepayment fee, and it shows the end of the previous year.

Does the new bank need the report?
Mercantile, for example, asks for an updated balance statement for payoff in its list of documents for refinancing from another bank. And between the banks themselves, according to Directive 451, the old bank passes the letter of intent (מכתב כוונות) directly to the new bank.

Before any step, check with your bank. The payoff balance, the early repayment fee and the rate on a new offer are set by the bank, and its figure is the one that counts.

Sources and dates

Proper Conduct of Banking Business Directive 451 "Housing loan procedures" (נהלים למתן הלוואות לדיור), version 22 (07/2023): sections 15A, 15B and 15B1, and appendix 4. The banks: the pages linked on each bank's page. Read on 07/11/2026.

The documents themselves, on the Bank of Israel website (in Hebrew):

• Proper Conduct of Banking Business 451