Payoff balance report at Bank Jerusalem: how to get it
The payoff balance report at Bank Jerusalem is requested in the personal area, in the service request "Request for mashkanta account status" (בקשה לקבלת מצב חשבון משכנתא), and it is sent to the email set there. For those who already have a mashkanta at the bank, the call center is *5726.
| What the report is called | Named "Mashkanta account status report" (דוח מצב חשבון משכנתא) or "Payoff balance report" (דוח יתרה לסילוק) |
|---|---|
| How to get it | Sent to the email set in the personal area |
| How much it costs | On paper, for those who do not use the website or app: free, up to twice a year |
| Phone | *5726 or 076-8095143 |
| Without a current account at the bank | Through the call center |
How to get the payoff balance report at Bank Jerusalem, step by step
- Personal area (אזור אישי)
- Mashkantaot (משכנתאות)
- Service requests (בקשות שירות)
- Request for mashkanta account status (בקשה לקבלת מצב חשבון משכנתא)
- Sign in to the personal area on the Bank Jerusalem website.
- Choose "Mashkantaot" (משכנתאות).
- Choose "Service requests" (בקשות שירות).
- Send a "Request for mashkanta account status" (בקשה לקבלת מצב חשבון משכנתא).
- Open the report in the email and save the file.
The menu path is from our guide dated 26/07/2026, and banks change their menus from time to time. Can't find the item? The bank's call centre can send you the document.
Two call centers at Bank Jerusalem: which to call
The bank's website has two mashkanta call centers. *5726 (or 076-8095143) is for those who already have a mashkanta at the bank. *5727 (or 076-8095111) is for new customers. For a payoff balance report you call *5726.
The website also has a page for service requests of existing customers digitally, without talking to a representative.
"Account status" (מצב חשבון) at Bank Jerusalem: what to check in the file
The name "account status" is similar to the name of an annual report, and at other banks such a report does not include what it costs to exit the maslul today. When the file arrives, check that it contains the payoff balance and the prepayment fee. Not there? Ask the call center for a payoff balance report (דוח יתרה לסילוק) by its name.
The report arrives at the email set in the personal area, so it is worth making sure the address there is current before you send the request.
What to check in the Bank Jerusalem payoff balance report
Go through it maslul by maslul, and ask three questions: what the interest rate is and of what type, when it can change, and how much it would cost to exit it today. The total monthly payment hides the answers, because one maslul can be much more expensive while all the others are fine.
Check this mashkanta
Have the file? Upload it and see what each maslul costs, what leaving it would cost, and what to ask the bank for. No sign-up, and the file is deleted as soon as it is read.
Before uploading, check that the file lists all the maslulim of the mashkanta and that it is recent. An old report shows the balances and fees of that day, not of today.
Prefer to talk to a person? An independent mashkanta consultant who works with mixo will call you back. The first call is non-binding, and you do not need to upload documents.
Frequently asked questions about the Bank Jerusalem payoff balance report
What is the document called at Bank Jerusalem?
Usually "Mashkanta account status report" (דוח מצב חשבון משכנתא) or "Payoff balance report" (דוח יתרה לסילוק).
Where does the Bank Jerusalem report arrive?
To the email set in the personal area.
Which call center do you call at Bank Jerusalem?
Those who already have a mashkanta at the bank call *5726.
Do you pay for the report at Bank Jerusalem?
The bank must show this information on its site or app and keep it up to date. If you don't use them, you can ask for the document on paper, up to twice a year, free of charge.
Before any step, check with your bank. The payoff balance, the early repayment fee (עמלת פירעון מוקדם) and the rate on a new offer are set by the bank, and its figure is the one that counts.
Payoff balance report at other banks
What the statement contains and how to read it
Sources and dates
Proper Conduct of Banking Business Directive 451 "Housing loan procedures" (נהלים למתן הלוואות לדיור), version 22 (07/2023): section 15A. The bank's details were checked on its website on 07/11/2026.
The documents themselves, on the Bank of Israel website (in Hebrew):
What is called on the bank's website: