Payoff balance report at Bank Hapoalim: how to get it
The payoff balance report at Hapoalim is called "Mashkanta details report" (דו"ח פרטי משכנתאות). You generate it on the website or app and download it immediately, and according to the bank's website the service is free of charge. A mashkanta without a current account at the bank: only through the call center, *2401.
| What the report is called | Named "Mashkanta details report" (דוח פרטי משכנתאות) |
|---|---|
| How to get it | Download immediately from the website or app |
| How much it costs | According to the bank's website: free of charge |
| Phone | *2401 |
| Without a current account at the bank | Only through the call center |
How to get the payoff balance report at Hapoalim, step by step
- Website/app
- Loans and mashkanta (הלוואות ומשכנתא)
- Mashkanta actions (פעולות במשכנתא)
- Generating reports (הפקת דוחות)
- Mashkanta details report (דו"ח פרטי משכנתאות)
- Go to the Bank Hapoalim site or app.
- Choose "Loans and mashkanta" (הלוואות ומשכנתא).
- Choose "Mashkanta actions" (פעולות במשכנתא).
- Choose "Generate reports" (הפקת דוחות).
- Choose "Mashkanta details report" (דו"ח פרטי משכנתאות) and download the file.
The menu path is from our guide dated 26/07/2026, and banks change their menus from time to time. Can't find the item? The bank's call centre can send you the document.
Mashkanta details report or annual report: which one you need
At Hapoalim there are other reports in the same place, including an annual report. According to the bank's website the annual report shows the balance at the end of the year (31.12), without a prepayment fee (עמלת פירעון מוקדם), and it is sent once a year, by 28.2. It is not enough for a refinancing check: it is older, and it lacks what it would cost to exit the maslul today.
The report you need is the "Mashkanta details report" (דו"ח פרטי משכנתאות). The bank itself describes it as a report that helps decide before early repayment or refinancing.
What to check in the Hapoalim payoff balance report
Go through it maslul by maslul, and ask three questions: what the interest rate is and of what type, when it can change, and how much it would cost to exit it today. The total monthly payment hides the answers, because one maslul can be much more expensive while all the others are fine.
Check this mashkanta
Have the file? Upload it and see what each maslul costs, what leaving it would cost, and what to ask the bank for. No sign-up, and the file is deleted as soon as it is read.
Before uploading, check that the file lists all the maslulim of the mashkanta and that it is recent. An old report shows the balances and fees of that day, not of today.
Prefer to talk to a person? An independent mashkanta consultant who works with mixo will call you back. The first call is non-binding, and you do not need to upload documents.
Frequently asked questions about the Hapoalim payoff balance report
What is the report called at Bank Hapoalim?
"Mashkanta details report" (דו"ח פרטי משכנתאות). Other banks call it a balance statement (דוח יתרות).
What does the Bank Hapoalim report show?
According to the bank's site, for each maslul: the balance to pay, the rate, the type of linkage, the expected last payment date and the monthly payment.
I have a mashkanta at Bank Hapoalim without a checking account. What do I do?
In that case you ask for the report through the mashkanta line, *2401.
Do I pay for the report at Bank Hapoalim?
According to the bank's site, the service is free of fees.
Before any step, check with your bank. The payoff balance, the early repayment fee and the rate on a new offer are set by the bank, and its figure is the one that counts.
Payoff balance report at other banks
What the statement contains and how to read it
Sources and dates
Proper Conduct of Banking Business Directive 451 "Housing loan procedures" (נהלים למתן הלוואות לדיור), version 22 (07/2023): section 15A. The bank's details were checked on its website on 07/11/2026.
The documents themselves, on the Bank of Israel website (in Hebrew):
What is called on the bank's website: