Payoff balance report at FIBI: how to get it
The payoff balance report at the FIBI group arrives immediately in the personal area, and the route is identical at the four banks: FIBI, PAGI, Otsar Ha-Hayal and Massad. The last button on the way is called "Print balance report" (הדפס דו"ח יתרות). Phone help: *3533.
| What the report is called | Named "Payoff balance report" (דוח יתרה לסילוק) or "Mashkanta details" (פירוט משכנתא) |
|---|---|
| How to get it | Immediately, in the personal area |
| How much it costs | On paper, for those who do not use the website or app: free, up to twice a year |
| Phone | *3533 |
| Without a current account at the bank | Through the call center |
How to get the payoff balance report at FIBI, step by step
- Personal area (the relevant bank's icon) (אזור אישי, אייקון הבנק הרלוונטי)
- "Loans and mashkantaot" (הלוואות ומשכנתאות)
- Mashkantaot (משכנתאות)
- Mashkanta details (פירוט משכנתאות)
- All existing loans (כלל ההלוואות הקיימות)
- Print balance report (הדפס דו"ח יתרות)
- Enter your personal area through your bank's icon.
- Choose "Loans and mashkantaot" (הלוואות ומשכנתאות).
- Choose "Mashkantaot" (משכנתאות).
- Choose "Mashkanta details" (פירוט משכנתאות).
- Choose "All existing loans" (כלל ההלוואות הקיימות).
- Press "Print balance report" (הדפס דו"ח יתרות) and save the file.
The menu path is from our guide dated 26/07/2026, and banks change their menus from time to time. Can't find the item? The bank's call centre can send you the document.
Four banks, one route
FIBI, PAGI, Otsar Ha-Hayal and Massad are one group, and the mashkanta menu is identical in all of them. The only difference is the sign-in: you sign in through the icon of the bank that holds the mashkanta.
At the "All existing loans" (כלל ההלוואות הקיימות) step, choose all the loans, so that every maslul appears in the file. A partial file gives a partial picture of the mashkanta.
What to check in the FIBI payoff balance report
Go through it maslul by maslul, and ask three questions: what the interest rate is and of what type, when it can change, and how much it would cost to exit it today. The total monthly payment hides the answers, because one maslul can be much more expensive while all the others are fine.
Check this mashkanta
Have the file? Upload it and see what each maslul costs, what leaving it would cost, and what to ask the bank for. No sign-up, and the file is deleted as soon as it is read.
Before uploading, check that the file lists all the maslulim of the mashkanta and that it is recent. An old report shows the balances and fees of that day, not of today.
Prefer to talk to a person? An independent mashkanta consultant who works with mixo will call you back. The first call is non-binding, and you do not need to upload documents.
Frequently asked questions about the FIBI payoff balance report
What is the document called at FIBI?
It is called "Payoff balance report" (דו"ח יתרה לסילוק) or "Mashkanta details" (פירוט משכנתא).
Does this also apply to Pagi, Otsar Hahayal and Massad?
Yes. The path is the same at all four banks in the group, and only the icon at the entrance differs.
Can I get help by phone at FIBI?
Yes, on the line *3533.
Do I pay for the report at FIBI?
The bank must show this information on its site or app and keep it up to date. If you don't use them, you can ask for the document on paper, up to twice a year, free of charge.
Before any step, check with your bank. The payoff balance, the early repayment fee (עמלת פירעון מוקדם) and the rate on a new offer are set by the bank, and its figure is the one that counts.
Payoff balance report at other banks
What the statement contains and how to read it
Sources and dates
Proper Conduct of Banking Business Directive 451 "Housing loan procedures" (נהלים למתן הלוואות לדיור), version 22 (07/2023): section 15A. The bank's details were checked on its website on 07/11/2026.
The documents themselves, on the Bank of Israel website (in Hebrew):
What is called on the bank's website: